Trade delivery and returns
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My item(s) arrived damaged or faulty
If you’re item(s) arrive damaged or faulty, we are happy to offer a replacement or full refund within 14 days of delivery. Please send your order details and photographic evidence, to: firstname.lastname@example.org.
I have changed my mind and wish to return my item(s)
Unfortunately, we are unable to offer free returns. Please package you item(s) and return with a delivery service of your choice within 14 days of receipt. Please send your order details, proof of posting / tracking details to: email@example.com. Once it gets back to us, we'll refund the item cost (not including your initial delivery charge). Please note: you are responsible for the returns cost.
I purchased my item(s) from another website
Ivyline is not responsible for any items originally purchased from another website or retailer. Please contact your stockist for their returns information.
How long does it take to receive my return?
Once the item(s) has been returned successfully to us, we aim to process your refund within 5 working days. You will be contacted via email once we have processed the refund.
Delivery time: 3 – 5 business days Orders will be delivered Monday – Friday (excluding bank and public holidays).
Standard delivery - £5.99
Free delivery for orders over £100
Furniture delivery: Free 2-man delivery to garden or a room of your choice.
Areas we deliver to
Delivery to mainland UK only.
Where is my parcel?
A tracking number will be supplied to you in your order details. You will then be able to track your delivery on the DPD website: https://www.dpd.co.uk/service/
Can I cancel my order?
Yes, as long as the item(s) has not been despatched. If you would like to amend or cancel your order, please contact: firstname.lastname@example.org