Delivery and returns
If you have any questions or concerns regarding your order, delivery, or returns, please find some frequently asked questions regarding orders from Ivyline’s online store below:
Returns
My item(s) arrived damaged or faulty
If your item(s) arrive damaged or faulty, we are happy to offer a replacement or full refund within 14 days of delivery. Please send your order details and photographic evidence to: sales@ivylinegb.co.uk.
I have changed my mind and wish to return my item(s)
Unfortunately, we are unable to offer free returns.
Please package you item(s) and return with a delivery service of your choice within 14 days of receipt. Please also enclose a copy of your order number and name in the parcel - this will help speed up the returns process.
Please send your order details, proof of posting / tracking details to: sales@ivylinegb.co.uk.
Once it gets back to us, we'll refund the item cost (not including your initial delivery charge).
Please note: you are responsible for the returns cost.
I purchased my item(s) from another website
Ivyline is not responsible for any items originally purchased from another website or retailer. Please contact your stockist for their returns information.
How long does it take to receive my return?
Once the item(s) has been returned successfully to us, we aim to process your refund within 5 working days. You will be contacted via email once we have processed the refund.
Delivery
Delivery time
Delivery time: 3 – 5 business days.
Orders will be delivered Monday – Friday (excluding bank and public holidays).
Delivery cost
Mainland UK:
Standard delivery: £5.99
Free shipping on orders over £44.99
Furniture delivery: Free 2-man delivery to garden or a room of your choice.
We can also deliver to Europe and rest of the world. Please contact us for a delivery fee.
Areas we deliver to
We deliver to mainland UK, including the Channel Islands & Scilly Isles, Northern Ireland, Scottish Islands, Scottish Highlands, and the Isle Of Man.
We can also deliver to Europe and rest of the world. Please contact us for a delivery fee.
Where is my parcel?
A tracking number will be supplied to you in your order details. You will then be able to track your delivery on the DPD website: https://www.dpd.co.uk/service/
Can I cancel my order?
Yes, as long as the item(s) has not been despatched. If you would like to amend or cancel your order, please contact: orders@ivylinegb.co.uk